Responsible Gambling

At Lolly Spins we take responsible gambling seriously. We want play to stay fun, safe and within your control. That means offering clear tools, timely support and straightforward options so you can manage how you play and when you take a break.

Our player protection principles

We are committed to fair, transparent and responsible operations. We encourage players to set sensible limits, recognise risky patterns early and use our controls to avoid harm. Our staff are trained to respond to signs of problem gambling and to help customers who ask for assistance.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits on your account. Limits are adjustable from your account area or by contacting our support team. Changes to increases may be subject to a cooling-off period for your protection.

Loss limits

Loss limits help you cap how much you can lose over a set period. These can be applied alongside deposit limits to keep spending within planned levels.

Time limits and session reminders

We offer options to schedule regular breaks and to receive session reminders so you can stay aware of time spent playing. You can set these in your account or ask an agent to enable them for you.

Temporary breaks and self-exclusion

If you need a break, request a temporary time-out or self-exclusion. A time-out pauses gameplay for a chosen period and can be lifted when you feel ready. Self-exclusion closes access for a longer term and requires direct contact with support to reinstate the account after the agreed period.

How to use the tools

Most controls are available in the Responsible Gambling or Account settings. If you prefer help, reach out via our 24/7 live chat or email [email protected]. Our team will guide you through setting limits, arranging a time-out or starting self-exclusion.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more time or money than planned, neglecting other responsibilities, hiding play from friends or family, or feeling anxious about gambling. If you notice these changes, consider activating limits or requesting a break.

Practical tips for staying in control

Set a budget before you play and stick to it. Use deposit and loss limits to prevent impulse spending. Enable session reminders and schedule regular breaks. Don’t use gambling to cope with stress or financial pressure — pause and seek support instead.

Professional help and local support

If gambling is causing harm, please seek professional help in your area. Local health services, counselling centres and gambling support organisations can provide confidential advice and treatment options. If you need immediate assistance setting account controls, contact our team via live chat or email [email protected].