Privacy and Data Policy
This Privacy Policy explains how we collect, use, store and protect your personal information when you create an account, play games, place bets or otherwise use our services. We take your privacy seriously and aim to be clear about the data we handle, why we need it and the choices you have about your information.
Types of data we collect
Personal data
When you register an account or contact us we may collect personal details such as your name, date of birth, email address, phone number and postal address. We also collect identity documents and verification data when required for withdrawal or account verification (for example a government ID and proof of address).
Technical data
We collect technical information needed to operate the service and keep accounts secure. This includes IP address, device type, browser, operating system, and usage details such as pages visited, session times and game activity. We may also collect device identifiers and basic connection data for fraud prevention and performance monitoring.
Transactional data
Transactional information covers payment and wagering activity. This includes deposit and withdrawal records, payment method details, currency, bet history and outcomes, bonuses credited or used, and any communications about transactions.
How we use your information
Your data is used to provide and manage your account, process payments, carry out verification and anti-fraud checks, comply with legal obligations, and keep the platform secure. We also use information to operate responsible gambling tools, handle customer support requests and send transactional messages about your account. Where you have consented, we may send marketing communications and promotional offers; you can opt out at any time.
Data protection practices
We use technical and organisational measures to protect your data, including encryption for sensitive information and access controls to limit who can view personal details. We monitor our systems for unauthorised access and maintain procedures to respond to security incidents. While we take reasonable steps to protect data, no online system is completely risk-free.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, improve site functionality, analyse usage and personalise content. Some cookies are essential for account security and payment workflows; others are used for analytics and advertising. You can manage cookie settings through your browser or our cookie controls, though disabling certain cookies may affect functionality.
User rights
You have rights over your personal information, including the right to access, correct or request deletion of data where applicable. You can also request restrictions on processing or object to certain types of use. Some requests may be subject to verification or legal limits (for example where we must retain records for compliance).
Access, correction and deletion
To access, update or request deletion of your data, log into your account and use the profile tools or contact our support team. We will verify your identity before making changes to protect your account and other users. Requests are handled as promptly as possible within the limits of our legal and technical responsibilities.
Information sharing and third parties
We may share information with service providers who support operations such as payment processing, identity verification, fraud prevention, hosting, and analytics. We require these providers to protect your data and only process it for the purposes we specify. We may also disclose information if required by law or to protect our rights and the safety of users.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. Material changes will be communicated through the site or by email where appropriate. Please review this page periodically to stay informed.
If you have questions or wish to exercise your privacy rights, contact us at [email protected].