Contact Us

Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Use live chat for quick answers, or send an email and we’ll follow up with any paperwork requests. For withdrawals, verification and payments enquiries our specialists can assist directly and securely. Phone support is available for urgent matters. We value your time.

Department	Contact
Customer support	[email protected] (live chat 24/7 & email)
General enquiries	[email protected] (corporate queries, media & partnerships)
Affiliate enquiries	[email protected] (partner programme)
Phone	+1 647 382 1947 (Mon-Fri 09:00-18:00 ET)
Working hours	Live chat 24/7; email responses Mon-Fri within 24 hours

Email Support

Email is the best way to reach us for detailed requests, account issues, or when you need to send documents. Please email [email protected] with a clear subject line and a concise description of the issue. Include your account username and up-to-date contact details to speed handling. Missing information can delay responses, so please attach any relevant files when you submit your request.

Send us a message

Name

<label style="font-size:14px;">  Email  <input type="email" name="email" required aria-required="true" placeholder="[email protected]" style="width:100%;padding:10px;margin-top:6px;border:1px solid #ccc;border-radius:4px;font-size:14px;"></label><label style="font-size:14px;">  Message  <textarea name="message" required aria-required="true" rows="6" placeholder="How can we help?" style="width:100%;padding:10px;margin-top:6px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea></label><button type="submit" style="background:#ff6fb3;color:#fff;border:none;padding:12px 14px;border-radius:6px;font-size:15px;cursor:pointer;">Send message</button>

Response time: 24 to 48 hours. Support primarily in English for Canadian players.

Response Time

Our support team aims to respond quickly. Most inquiries are answered within one business day, and simple questions often get same-day replies. More complex matters - for example KYC checks, disputes or technical investigations - may take longer depending on the issue and required checks. If you need faster help, use live chat for priority handling.

Feedback

We’d love to hear from you. If you have feedback, suggestions or ideas to improve the site, please share them - we read every message and use input to refine features, promotions and support. Your comments help us fix issues and shape the user experience. Send your thoughts anytime and we’ll review them carefully to improve the service for all players.