General Terms and Conditions

This page sets out the rules that apply when you use Lolly Spins. It explains how we and our players interact on the platform, what we expect from accounts and activity, and the practical terms that govern bonuses, payments, verification and disputes. Please read these terms carefully before registering or placing wagers. By using our site you agree to comply with these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household and payment method unless we agree otherwise. You must not share login credentials, allow others to access your account, or use another person’s account. We may suspend or close accounts if we suspect fraud, bonus abuse, account sharing or other prohibited behaviour.

Eligibility requirements

To use our services you must meet the legal age and local law requirements of your place of residence. You must provide truthful personal information during registration and at any time we request verification documents. We operate under a Curaçao eGaming sublicense; full licence details are available on the site footer and in the Terms section. Users from restricted jurisdictions listed in our full Terms may not be able to register or place real-money wagers.

Acceptable platform use

You must not use the platform for money laundering, collusion, cheating, bot play, or any activity intended to manipulate outcomes or our systems. Use of VPNs or false location data to bypass regional restrictions is prohibited. Abusive, offensive or illegal behaviour toward staff or other users may result in account action. We reserve the right to investigate suspicious activity and to take temporary or permanent action where appropriate.

General bonus and promotion rules

Promotions, welcome bonuses and free spins are subject to specific terms that accompany each offer. Typical rules include wagering requirements, maximum bet limits while wagering, eligible games and time limits. As examples reported in our current offers, wagering can be around 40x for match bonus funds and 35x for free-spin winnings, and a maximum bet limit of $5 may apply during bonus play. Bonus terms vary by promotion and region, so always check the promotion terms before opting in.

Deposits and withdrawals

We accept a variety of payment methods, including Interac, Visa, common e-wallets and selected cryptocurrencies depending on your region. Minimum deposit amounts commonly start around $20-$25. Withdrawals are subject to verification checks and applicable limits. We typically process withdrawal requests after KYC approval; verification can take up to 1-2 business days depending on document completeness. Withdrawal times also depend on your chosen payment provider and may incur third-party fees.

Verification and responsible checks

We may require identification, proof of address and proof of payment before processing withdrawals or in the course of account reviews. You must cooperate with verification requests. We also provide tools to set deposit limits, request time-outs and self-exclusion; contact support if you need help managing play.

Dispute resolution

If you have a dispute, contact our support team so we can try to resolve the issue promptly. We aim to investigate and respond quickly; where disputes cannot be resolved directly, they may be referred for external review under the applicable jurisdiction. Our operations are conducted under a Curaçao eGaming sublicense and disputes and legal oversight are subject to Curaçao jurisdiction as described in our full Terms.

Updates to these terms

We may update these terms from time to time. We will publish the revised Terms on the site and indicate the effective date. Continued use of the service after changes are posted constitutes acceptance of the updated terms. If you have questions, contact [email protected].